How we work
Please select the apartment you are interested in and either reserve directly from our website or email us the enquiry using contact form here. We respond within 24 hours. Once your booking is confirmed we will send you the check-in instructions and other useful details for your stay.
The apartments are located in the same courtyard which is typically Tbilisian in the old and central part of Tbilisi. The apartments have been open for our guests since 2013. All apartments are furnished using vintage and flea market finds. All of them have modern comforts while maintaining authentic look and feel.
If anything does not work or simply would like anything please contact us ASAP and we will do all we can to resolve any issues promptly.
This is a communal yard, which means other neighbours live either permanently or as guests, which means at times you may hear communal noise.
Tea & Coffee
All apartments have coffee and tea making felicities and all apartments will find tea and coffee.
Cleaning & Maintenance
All apartments are cleaned prior to arrival and upon departure. If you require additional cleaning during your stay please let us know upon booking. Additional fees will apply. Upon departure apartments should be left in a reasonable condition, but don't worry about the deep cleaning, this will be taken care of.
All apartments come with washing machine and you will also find detergents under the sink. If you have any trouble using it please let us know and we will help.
Heating & Air Conditioning
All apartments have central gas heating and they are very warm in winter. A luxury in Tbilisi. 3x apartments apart from Green apartment have Air Con. Green apartment is naturally very breezy and cool in summer and also has a fan.
If you need help contact us. For English on 0044(0)7725103966 or 00995 5 93969686. Or email using the form. If it is urgent best to use WhatsApp or Text rather than an email.
Internet is fast and FREE for both short and long term. The wifi details are provided upon booking.
Arrival and Check-out
Please let us know your arrival time 2 days before arriving. We are flexible whenever possible, but typically check in is at 12 and check out at 10. If noone is arriving or leaving prior to your arrival we are flexible with the check-in and checkout, but please let us know beforehand.
Upon arrival we will take a photocopy of your passport, all guests attending must provide their names prior to arrival, only guests booked in can stay in the apartment. If you require additional guest space please advice.
You can book online using your bank card or Paypal, or if you prefer a bank transfer please let us know and we will send you the details. The deposit is also payable prior to arrival.
Security damage deposit:
The deposit of £100 equivalent is payable upon booking, which will be repaid before your departure.
Q: What if I am staying longer than 3 months?
A: Pay monthly, with £100 deposit is payable upon booking, repayable before you leave.
Security damage deposit for longer than 3 months:
One month equivalent of a security deposit, you can pay £100 online towards your deposit and the balance (which will depend on the apartment) is payable upon arrival, repayable before you leave.
Change of Date
Please email us via contact form to request change of dates. Whenever possible we will accommodate your request. Changes made 30 days prior to arrival can be arranged at no additional cost provided there is an availability and we will transfer the deposit paid to the new dates. Changes made within 30 days will incur 50% fee deductions from the deposit. Changes made within 7 days of arrival will lose the deposit paid and new deposit arrangement will have to be arranged.
The instructions how to access keys are provided upon booking.
Apartment Care and Responsibility
The apartments should be treated with care. All guests are required to respect the apartment and it's contents. No laud parties, laud music or noise that might disturb the neighbours are not allowed. As our apartments are located within a communal yard all guests are required to respect the surrounding area.
Guests are not allowed to sublet the apartments.
A personal signing the rental agreement is responsible to ensure their guests to behave in a suitable manner. Citizen Tbilisi retains right to evict any guest therefore forfeiting any compensation claim.
Citizen Tbilisi and the house owners shall not be made liable for any direct or indirect damages that may occur during the guests stay-period at the accommodation, including (but not exclusive to): personal injury or damage to possessions, losses caused by fire, theft or criminal behavior. We are not either responsible for any problems related to the supply of services such as electricity, gas or water, but please let us know as soon as possible if any this occurs (0044 (0)7725103966) so we can find solution asap.
If anything does not work in the apartment, please notify us ASAP and we will send a specialist. Guests are not allowed to attempt to fix any house issues or make physical alterations to the property as this could further damage the property in which case the guest will become liable for any damage.
If any of the rules indicated above are not met, Citizen Tbilisi reserves the right to evict the guest and his/her guests from the accommodation; thereby forfeiting the client’s right to any compensation.
Booking an apartment through Citizen Tbilisi means that you accept and respect these conditions for your Tbilisi rental accommodation apartment.
We thank you for your cooperation on these issues and hope you’ll understand that these rules are necessary. We hope you enjoy your stay in our Tbilisi Apartments.